User Support Desk (USD) is a paid SAP Concur service that many companies add to receive first-level technical support. Some companies choose to provide support internally, so not every SAP Concur customer has USD. To find out if your company has this service:
Internal support is typically provided by those who approve expense reports, invoices, or travel. So, start with your accounting, payroll, or travel and expense departments. You may also find contact information for SAP Concur administrators by visiting “Company Notes” on your SAP Concur page.